What is Addin’s Return Policy?
Addin’s items can be returned within 14 days upon receipt of shipment. Refunds will be issued via the same method of payment as the original payment, and we will arrange for the item to be picked up from you within 72 hours.
If you have changed your mind and would like to return your item, please note that we will only accept returns of Addin’s items that:
- Have not been opened
- Have all seals and tags intact (if any)
- Are undamaged
- Was not purchased during a sale
NOTE: If you return an item that does not meet the above requirements for return, we reserve the right to reject the return, as well as any request for a refund.
How will I be refunded?
Customers who have paid via credit card or bank transfer will be refunded via the original mode of payment. As shipping is a logistic cost incurred, all delivery costs are non-refundable, and there is a restocking fee at 15% of the price you paid for the item. As such, you will be refunded the following amount:
Refunded Amount = Final Paid Price – Delivery Fee – Restocking Fee (15% of Final Paid Price)
After the item is returned to our warehouse, your refund will be processed and you will receive an email notification. Please note that it takes 3 – 5 working days for the refund to appear in your PayPal balance or credit card account. However, for some banks, it will only reflect in your next monthly statement.
How soon can the seller process my return request?
Our customer service staff will respond within 3 days.
- Email to customer service for return request at email@example.com
- Customer service will respond within 3 business days
- If the return request is approved, customer service will book an appointment with customer on the actual day for return goods pick up
- Upon return goods pick up, a detail inspection on the goods will be carried out to check if the goods qualified for return
- If the goods qualified for return, we will pick up the goods and return the refund in 7 business days. The fund will be transferred back to your Paypal account or credit card in 7 business days
What is your Exchange Policy?
We do not accept any form of exchanges. Any requests for exchanges after delivery would be regarded as returns. The products you wish to exchange can be returned and the price of the product will be refunded to you. Thereafter, you can place a separate order for the product you wish to exchange to. For the return and refund of the product you wish to exchange to, our return and refund policy applies.
If our delivery team is unable to proceed with the disposal via elevators (e.g., furniture is unable to fit into the elevator or a working elevator is unavailable), Addin reserves the right to cancel the disposal and refund your disposal fees less 18% processing fee.
Should our team decide (at our sole discretion, and with your agreement) that disposal can be carried out safely via staircases in a non-hazardous manner, additional charges per item will be applicable as follows:
- S$10 per item per non lift-accessible storey
- Paid directly to the delivery team in cash before commencement.
- Fees also apply to stairs within landed properties or HDB maisonettes.
Disclaimer: Addin reserves the right to cancel any disposal service, in exchange for a full refund, at our sole discretion if it is deemed not feasible for disposal to be carried out safely.
Note: As we need to cater for space on our trucks for furniture disposal, we seek your understanding that we will not be able to accept additional disposal requests on the spot. If you are unsure of the extent of disposal service required, please contact our customer service staff at firstname.lastname@example.org to verify accordingly.