Return & Delivery Policy

What is Addin’s Return Policy?

Phone: 97736980
Email : [email protected]

If you have changed your mind and would like to return your item, please note that we will only accept returns of Addin’s items that:

  • Have not been opened with original packaging
  • Have all seals and tags intact (except for wrong items delivered)
  • Are undamaged
  • Was not purchased during a sale
  • Products are Non-exchangeable and Non-returnable items (Include: Pillows, Bolster, Cushion Covers, Bedding Covers, Towels, Mats, Bathroom Accessories and other hygiene related products.)
  • Returns are not applicable for items purchased with free gifts or custom products or items purchased with cashback.

All overseas stock items (like furniture, decorative items and small appliances cannot be refunded 3 days after the purchase is made, day of the order inclusive),unless the below situation:

-In the event there are defects with the product or should you require a refund for your purchase, please submit your request here, subject to our discretion.

-If upon unpacking the product, the product is found to be different from your order, you can request for a free refund.

NOTE:

  1. If you return an item that does not meet the above requirements for return, we reserve the right to reject the return, as well as any request for a refund.  
  2. All order after placed 3 days(Include the day place order) which request a refund will be applicable for a Restocking Fee (15% of Final Paid Price). 

How will I be refunded?

Customers who have paid via credit card or bank transfer will be refunded via the original mode of payment. As shipping is a logistic cost incurred, all delivery costs are non-refundable, and there is a restocking fee at 15% of the price you paid for the item. As such, you will be refunded the following amount:

Refunded Amount = Final Paid Price – Delivery Fee – Restocking Fee (15% of Final Paid Price) 

After the item is returned to our warehouse, your refund will be processed and you will receive a notification. Please note that it takes 3 – 5 working days for the refund to appear in your PayPal balance or credit card account. However, for some banks, it will only reflect in your next monthly statement.

How soon can the seller process my return request?

Our customer service staff will respond within 3 days.

  1. Email to customer service for return request at [email protected]
  2. Customer service will respond within 3 business days
  3. If the return request is approved, customer service will book an appointment with customer on the actual day for return goods pick up
  4. Upon return goods pick up, a detail inspection on the goods will be carried out to check if the goods qualified for return
  5. If the goods qualified for return, we will pick up the goods and return the refund in 7 business days. The fund will be transferred back to your Paypal account or credit card in 7 business days

What is your Exchange Policy?

We do not accept any form of exchanges. Any requests for exchanges after delivery would be regarded as returns. The products you wish to exchange can be returned and the price of the product will be refunded to you. Thereafter, you can place a separate order for the product you wish to exchange to. For the return and refund of the product you wish to exchange to, our return and refund policy applies.

Delivery Issues

if the furniture cannot fit into the lift on the day of delivery, elevator unserviceable upon delivery crew’s arrival, refusal of elevator access by building management etc

Should such incidents happen, we will assess if the furniture can be carried up via stairs in a non-hazardous manner. If the process is deemed hazardous, e.g prone to damage on narrow stairway or obstructing passage, Addin reserves the right not to proceed with the delivery and refund you with any payments that you have already made.

Should delivery via staircase be deemed safe, additional charges per item will apply. For more details on how the staircase delivery fees are charged as follows:

  • S$30 per item per non lift-accessible storey(Minimum charge as $80)
  • Fees also apply to stairs within landed properties or HDB maisonettes.

Addin also reserves the right to rearrange an alternative delivery date should the pre-determined timing not allow for immediate delivery, as there may be other pending deliveries scheduled for that day.

Lift Padding

For delivery of furniture or bulky items to condominiums or commercial buildings, kindly arrange for the management agent to install lift paddings. If required, purchaser has to install lift padding, carried out at $50-$80 per job.

Delivery Surcharge for Selected Locations

AS $50.00 delivery surcharge will be imposed in addition to the applicable delivery fees for every delivery made to the following locations:

Postal Code Location Charge
WHOLE AREA Alps Avenue S$50
WHOLE AREA Seletar Aerospace S$50
WHOLE AREA Sentosa Island S$50

Staircase charge for disposal service

If our delivery team is unable to proceed with the disposal via elevators (e.g., furniture is unable to fit into the elevator or a working elevator is unavailable), Addin reserves the right to cancel the disposal and refund your disposal fees less 18% processing fee.

Should our team decide (at our sole discretion, and with your agreement) that disposal can be carried out safely via staircases in a non-hazardous manner, additional charges per item will be applicable as follows:

  • S$15 per item per non lift-accessible storey(Minimum charge as $30)
  • Paid directly to the delivery team in cash before commencement.
  • Fees also apply to stairs within landed properties or HDB maisonettes.

Disclaimer: Addin reserves the right to cancel any disposal service, in exchange for a full refund, at our sole discretion if it is deemed not feasible for disposal to be carried out safely.

Note: As we need to cater for space on our trucks for furniture disposal, we seek your understanding that we will not be able to accept additional disposal requests on the spot. If you are unsure of the extent of disposal service required, please contact our customer service staff at suppor[email protected] to verify accordingly.