Frequently Asked Questions


What products does AddIn carry?

We carry home-related products from furniture, decorative accessories, lightings to renovation materials to help you create your dream home effortlessly and affordably.

How does Addin ensure quality products at competitive pricing

We source directly from factories in China reputed for reliable, quality products to cut down on middleman and inventory costs. Our strong ties with business counterparts in China also mean we enjoy shorter lead times.

Can I customise products?

Yes, apart from the wide range of products online, we offer customisation of products. Call our customer service hotline at +65 9773 6980 or visit our showroom to find out more.

Do the actual products look different from what I see online?

We do our best to ensure that the actual product has little or no difference from what you see online. However, there are cases whereby colour may vary due to the colour settings of your device. For customer who having high standard of colour request, do choose the products carefully. Reach out to us, should there be any questions or lack of clarity regarding our products.

Payment Methods

What are the payment modes?

We accept payments via credit cards (Visa, MasterCard and AMEX) and PayPal. All payments are in SGD.

How do I purchase items online with a gift card?

To redeem your gift card online, simply enter your gift card number and pin at checkout.

Do I receive an invoice upon making payment?

Yes, you will automatically receive an invoice when you make payment online.


What is the delivery cost?

Delivery is free for all purchases above $3000. Otherwise, delivery charges will be as follow:

Decoration ProductsAir FreightSGD 8.99 for each item. Delivery charge will be void if the total amount of the order is more than SGD 99
FurnitureSea FreightSGD 100/Cubic Meter. Min. of 1 Cubic Meter
How long does it take for my items to be delivered?

We strive to deliver your items within the shortest lead time.

For items shipped by air, the lead time is 10 – 15 business days.
For items shipped by sea, the lead time is 42 - 63 business days.

Please expect slight delays during China’s public holidays, the Mid-Autumn Festival or during China’s monsoon season.

For custom made products, the waiting time depend on the manufacturing time. The time to manufacture take 7 – 15 days. Customer service will advice the delivery date accordingly.

Do you assemble furniture?

Addin website are connected to trustworthy vendors for your selection. The installation fee will be quoted based on the complexity of the assembling of the furniture.


Is there a warranty for the items purchased?

Different products have different warranty periods. This period commences from the date your item is delivered. Our warranty covers defects incurred during the manufacturing or shipping process. AddIn will repair or replace defective parts, or provide an exchange at our sole discretion.

Warranty details are indicated if the product page. If not, please drop us a WhatsApp (+65 9773 6980) or email ([email protected]) to enquire.

Return Policy

What is Addin's return policy?

You can find our return policy here. Click to visit.